• Effective Date: 7/22/25
    Last Updated: 7/22/25

    Crabtree Brands DBA L’Atelier TR (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us, including via our website, email, phone, and SMS/text messaging.

    1. Information We Collect

    We may collect the following types of personal information: name, email address, and phone number; communication preferences; location information (such as region, city, or ZIP code); payment information when making purchases, including billing address and transaction details; any information you provide when contacting us or interacting with our services; and information collected automatically when you visit our website (e.g., IP address, browser type, referring pages).

    2. How We Use Your Information

    Crabtree Brands uses your information to respond to your inquiries and provide customer support; process payments and fulfill orders; send you service updates, confirmations, and promotional content via SMS, email, or phone (only if you have opted in); improve our website, products, and services; analyze user behavior and preferences to enhance customer experience; and comply with legal obligations and prevent misuse or fraud.

    3. Communication Methods

    By providing your contact information, you consent to be contacted by Crabtree Brands through the following methods:
    Email: We may send you updates, newsletters, offers, or service-related communications. You can opt out at any time by contacting us.
    SMS/Text Messages: With your consent, we may send text messages related to your inquiries, purchases, or promotional content. Standard messaging rates may apply. You can opt out at any time by replying “STOP.”
    Phone Calls: We may contact you via phone regarding orders, appointments, or support-related matters. You may request no further calls by contacting us.

    4. Sharing Your Information

    Crabtree Brands does not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our business—such as payment processors, marketing platforms, or delivery services—under strict confidentiality agreements. We may also disclose information if required by law or to protect our legal rights.

    5. Data Security

    We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment data is encrypted and handled through secure, PCI-compliant platforms.

    6. Your Privacy Rights (GDPR/CCPA Compliance)

    Crabtree Brands is committed to respecting and protecting your privacy rights under applicable data protection laws, including:
    GDPR (General Data Protection Regulation): If you are located in the EU/EEA, you have the right to access, correct, delete, or restrict the use of your personal data, and to request data portability.
    CCPA (California Consumer Privacy Act): If you are a California resident, you have the right to know what personal data we collect, request deletion, and opt out of the sale of personal data (we do not sell your data).
    You can manage your privacy settings or submit requests by contacting us.

    7. Your Choices

    You have full control over how we communicate with you and how your data is used. You may opt out of marketing emails or SMS messages at any time; request access to, or deletion of, your personal data; update or correct your contact details; and withdraw your consent for data collection where applicable. To exercise these rights, please contact us using the information below.

    8. Updates to This Policy

    Crabtree Brands may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of our services after updates means you accept the revised policy.

    Email: inquiries@latieliertr.com
    Phone: 360-839-2505
    Mailing Address: Crabtree Brands LLC, Attn: L’Atelier TR 19225 8th Ave NE, STE 100, Poulsbo, WA 98370

  • Terms and Conditions

    Effective Date: 7/19/25
    Last Updated: 7/22/25

    Welcome to the L’Atelier TR Website, a Crabtree Brands website. By accessing, browsing, or using our website or services, you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our site or services.

    1. Use of the Website

    Crabtree Brands grants you a limited, non-exclusive, and revocable license to access and use our website for personal and commercial purposes in accordance with these Terms.

    You agree not to:

    • Use the site for any unlawful purpose or to solicit illegal activity

    • Attempt to gain unauthorized access to any part of the site or systems

    • Reproduce, duplicate, copy, sell, or resell any part of the site without written permission

    We reserve the right to suspend or terminate your access if we determine you have violated these Terms.

    2. Communications

    By providing your contact information (including email address and phone number), you consent to receive communications from us via email, SMS/text messages, and phone calls regarding orders, inquiries, promotions, and customer service.

    You can manage your communication preferences or opt out at any time by contacting us directly.

    All communications are subject to our Privacy Policy.

    3. Orders and Payment

    When you place an order with Crabtree Brands, you agree to:

    • Provide accurate, complete, and current information

    • Pay all applicable charges using valid payment methods

    We reserve the right to:

    • Refuse or cancel orders at our discretion

    • Limit or cancel quantities purchased per person, household, or order

    • Update pricing or product information without prior notice

    All transactions are processed securely using industry-standard encryption. Please refer to our Privacy Policy for more on how your payment information is protected.

    4. Returns and Refunds

    Returns and refunds are subject to the terms of our Return Policy. If you have questions about your purchase, please contact us directly using the information below.

    5. Intellectual Property

    All content on this website—including text, graphics, logos, images, audio, and video—is the property of Crabtree Brands or its content suppliers and is protected by intellectual property laws.

    You may not reproduce, distribute, modify, display, or create derivative works from any material without our express written permission.

    6. User-Generated Content

    If you post, submit, or otherwise provide content (such as reviews, testimonials, or social media tags), you grant Crabtree Brands a worldwide, royalty-free, perpetual license to use, reproduce, and display such content for marketing or promotional purposes.

    You agree not to submit content that:

    • Is false, misleading, or defamatory

    • Contains offensive, illegal, or infringing material

    • Violates the rights of any third party

    7. Limitation of Liability

    To the fullest extent permitted by law, Crabtree Brands shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services, including but not limited to errors, delays, interruptions, loss of data, or unauthorized access.

    All products and services are provided "as is" and without warranties of any kind, express or implied.

    8. Indemnification

    You agree to indemnify and hold harmless Crabtree Brands and its affiliates, employees, and contractors from any claims, damages, or expenses arising out of your use of the site, your violation of these Terms, or your violation of any rights of another.

    9. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law principles. Any disputes will be handled in the appropriate courts located in [Insert County, State].

    10. Changes to These Terms

    Crabtree Brands may update these Terms from time to time. Any changes will be effective immediately upon posting. It is your responsibility to review these Terms periodically for updates.

    11. Contact Information

    For any questions about these Terms and Conditions, please contact us:

    Email: inquiries@latieliertr.com
    Phone: 360-839-2505
    Mailing Address: Crabtree Brands LLC, Attn: L’Atelier TR 19225 8th Ave NE, STE 100, Poulsbo, WA 98370

  • At L'Atelier TR, we take great care in crafting our chocolate confections so you can enjoy them as if you were visiting our Café in Poulsbo. We’re committed to delivering quality, but due to the delicate nature of our products and certain shipping limitations, please review our policies below before placing your order.

    Shipping Policy

    Shipping Schedule

    We ship orders based on the following schedule to ensure your chocolates arrive fresh and undamaged:
    • Monday Orders ➝ Ship Tuesday
    • Tuesday Orders ➝ Ship Wednesday
    • Wednesday 2-Day or Ground Orders ➝ Ship Monday
    • Wednesday Overnight Orders ➝ Ship Thursday
    • Thursday–Sunday Orders ➝ Ship Monday
    We ship 2-Day orders Monday–Wednesday and Overnight orders Monday–Thursday only. We do not ship on Fridays or weekends due to the risk of melting in transit. We do not offer same-day shipping and cannot ship to P.O. Boxes.

    Warm Weather Advisory

    If you’re shipping to a warm climate, we highly recommend Overnight shipping. Ice packs are included at no extra charge, but chocolate is sensitive to temperature changes and prolonged heat exposure.

    Delivery & Carrier Responsibility

    We use trusted third-party shipping carriers to deliver your order, and while we guarantee timely shipment from our facility, we cannot guarantee delivery times once the package leaves our hands. Weather events (storms, wildfires, etc.) or carrier delays may impact final delivery.
    Once a package is marked “delivered” by the shipping carrier:
    • L'Atelier TR is not responsible for packages that are stolen or damaged
    • We will not issue refunds for chocolate that melts or is otherwise compromised after the first delivery attempt
    • We recommend shipping to a daytime/business address whenever possible to avoid unattended packages

    Signature & Tracking

    Our carriers may leave packages without a signature if no one is available. To prevent damage or theft:
    • Ensure someone is home to receive the package
    • Monitor your tracking email (sent as soon as your order ships)
    • Contact us if you’re having trouble with tracking—we’re happy to assist in contacting the carrier.

    Return & Refund Policy

    Perishable Products

    Due to the perishable nature of chocolate, we cannot accept returns. However, your satisfaction is very important to us.

    Damaged or Incorrect Orders

    If your order arrives damaged, melted, or incorrect, please contact us within 3 days of delivery. Include your order number, a brief description of the issue, and a photo if possible. We will gladly offer a replacement or refund as appropriate.
    We cannot offer refunds for damage resulting from:
    • Packages left outside or unattended
    • Choosing standard shipping to warm climates
    • Delivery to incorrect or undeliverable addresses provided by the customer

    Helpful Tips

    • Double-check your shipping address before placing your order—we are not responsible for delays or returned shipments due to customer address errors.
    • Want to surprise someone? Let them know something sweet is coming to avoid missed deliveries. We're happy to include a gift message at no extra charge.
    • Shipping costs apply to pre-discounted totals when using a promo code.
    • Placing a bulk order or have special shipping needs? Reach out—we’d love to help!

    Need Help?

    Noticed an error with your order or have a question? Contact us right away:
    📞 (360) 930-0283
    We’ll do our best to make things right before your order ships.